Rental Officer
Europcar Mobility Group, Adelaide Airport
Sep 2024 – Present
In a high-traffic airport environment, I blend technical knowledge with customer service. I use CRM systems like Greenway and Google Workspace to manage bookings, process rentals, and resolve IT-related issues affecting operations. This role has improved my troubleshooting, software navigation, and client support skills.
Achievements:
- Resolved software bugs and booking glitches in real-time
- Trained new hires in CRM and workflow tools
- Applied basic scripting to automate inventory checks
Fun Squad Leader
Kingpin Entertainment Group (Melbourne & Adelaide)
2023 – 2024
I led tech-enhanced event experiences across multiple venues, managing software tools like Meriq and ConquerorX for scheduling, bookings, and event management. I introduced digital coordination tools to reduce manual tracking, and offered on-site IT support during large group events.
Highlights:
- Digitally transformed event coordination workflows
- Conducted staff tech training on event software
- Ensured a seamless experience for hundreds of guests through proactive tech support
Department Manager
McDonald’s Australia Private Limited
2021 – 2023
I held multiple management roles including Hiring Manager, Product Quality Manager, and Customer Experience Manager. My key contribution was leveraging technology Oracle, eBOS—to streamline inventory, payroll, and staff scheduling across multiple branches. I implemented a process improvement that saved over $109K per month.
Key Achievements:
- Discovered a loophole in supply chain reporting that saved ~$103,950/month
- Led inventory audits using digital systems
- Managed tech-driven quality and customer satisfaction processes across 7 locations
Vikrant Tiwari 